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Login and registration problems

By Glyn Roylance
Posted 10 July 2015, 4.34am edt
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I've been having some login problems using Chrome browser Version 43.0.2357.130 m for the last week or possibly longer (on more than one computer).

Symptoms:
Using MediaUK login, it accepts the credentials, says I'm logged in and returns me to the article - but there is no add comments functionality. Also it does not show login name at top right of screen.

Using Google login (when already logged in to Gmail) a blank window appears, something happens and it returns to the article, again with no comments functionality and no name at top right of screen.

Doing same in IE11 it works fine.

Comments

PRO2 years, 3 months ago

Thanks for the report, Glyn.

I suspect this is a caching issue. What happens if you hit CTRL+F5 once you're back at the page itself? Does that page have a '?loggedin' at the end of the URL?

The standard for new users is to enable multiple login - that is, you can stay logged-in from more than one computer. I've enabled that on both your media.info account and your Google account, which may help in future.

2 years, 3 months ago

If you try it in an Incognito window, you'll be able to see if it's some extension(s) that's causing trouble.
Just saying.

2 years ago

  1. I would like to suggest we rename this thread to just Login Problems, couldn't we? And make it a general thread on that.
  2. So far as Google Chrome has started to suck more and more, I'm moving to Mozilla Firefox, and with our current logging-in properties, I wouldn't mind reporting a little bit of peculiarities logging in with different browsers here.
  3. (image)

PRO2 years ago

I've done that for you. You're welcome to report any issues. I'm aware that Facebook login wasn't working well for a while (though all is now well).

2 years ago

Facebook login?
Ah, maybe. Though it does work perfectly well in my old classic Opera (even no significant issues there for now).

On the second thought - being in my good olde Opera now - you might be right: I seem to have had to re-login here last time I was here this way...
I'll try re-logging with Chrome next time.

And with the current logging in it looks like the following: first time I log in or re-login, the second time I visit I seem to not being immediately logged in ("Log in or register" is shown, I click on it - automatically logged), now the next time -- in my v.40 Firefox it was o'k and clear - let's see about my next time with Opera then.. (image) .

2 years ago

Firefox still: third time it was "clear", now next time it showed "Login or register" again (I clicked on it and didn't have to fill anything, but still).

2 years ago

Seems I still have a problem logging in in my Opera (11).
It was "Login or register" now, and I expected to just "click and done" as it was in Firefox (and here last time, but I'm not sure now), but it didn't. Right, so I decided to check if it was alright if I checked in with Fb. So far it's all right...
But obviously, it kinda seems either my browser or the site has some - cookie problems?
I'll see what happens next time here in Opera. I do not do logging out.

2 years ago

It does this in Seamonkey (similar to Firefox) on two of my three PCs. Why? No idea. I mentioned it in another similar thread but I don't know where that is on here.

As such, I might think of replies to posts on here during the day, but I have to wait until I get home to post them, but that's partly because I can't log into Facebook on my work PC and I could probably do it on my phone but it's a bit fiddly.

2 years ago

Having last time logged in with Facebook in this Opera (11), the state appears having kept all right now this time.
Today tried accessing with my due-to-abandon Chrome, where I used to always keep accessing with my Google account. Well, I appeared not being logged in this time: it seems to me that this feature that we can't be logged in with the same account in different browsers stays here on media.info - as it was stated to exist on Media.UK. (image)

PRO2 years ago

Being logged-in on multiple browsers is a setting you can change, at https://media.info/me

It is no longer the default setting (though might have been when you initially created your account).

Dom probably should check this setting too. I'll make a note to check whether it is correctly set for all new account types.

1 year, 12 months ago

Being logged-in on multiple browsers is a setting you can change...

Haven't done such yet - as I don't have a million browsers in use.

But I have a report how it works for me as it is now.
Having been constantly logged here in Firefox with my Google account, I visited media.info with my Chrome yesterday (had been logged out for a while there). Well, I logged in with my Google account - because I wanted to edit something (and it to be counted) - but after I'd done my dirty business, I logged out. However, now in Firefox I appeared to not be logged in anyway - despite my having been logged out in the other browser before.
Relogging was easy, but now you know how it works.

I don't know if I'll use that setting, James. Maybe if I start using more than one browser intensely on this site, and even every day or something...

PRO1 year, 12 months ago

That's working as designed. If you visit using another browser, it logs you out of any others.

So if you're in a radio studio and use the computer there to log in, and then go back to your desk after the show, the main studio computer will automatically log you out, and the presenter on after you can't post silly things under your account.

1 year, 12 months ago

That's working as designed. If you visit using another browser, it logs you out of any others.

Is it rendered on the server side or does the site use some kind of local storage. If it's no secret:)

PRO1 year, 12 months ago

Local storage, to a point. From the cookie page...

Personal: our login cookie

If you want to, we need to know that you've successfully logged in, and which user you are. So, when you log in, we have a clear note that you consent to us placing a cookie on your system. This cookie (called "muku") contains a long set of randomly-generated characters that we also store in a database next to your personal information. When you load a page on our website, your computer sends us this cookie, and we then look in our database and see if it's connected to any of our users. If it is, we know that you are you.

If you delete this cookie, we'll not know you're logged in. We can set it so that if you log in on another computer, we can change the long set of randomly-generated characters, so your cookie on the first machine ends up being useless (and we'll delete it if so). (You can allow, or disallow, multiple logins in your user settings). Our muku cookie contains no personal information itself.

You can delete this cookie by logging out of the website, or by using your browser's controls.

10 months, 3 weeks ago

Your recent site updates, James, now, that I lost previous cookies due to a cleanup, I couldn't seem to log back with my Google account. There was a log-in pop-up, I did, then the window stayed, asking for media.info permissions, but both "allow" and "deny" were greyed out, unclickable; I closed the window, reloaded - wasn't logged in. Tried this Facebook log - went like a charm.

PRO10 months, 3 weeks ago

A Google for this issue points to this being a problem with your internet connection and/or browser.

You might want to try removing your account's permissions for media.info at Google and trying again. I've just done that, and everything appeared to work.

As an aside, I've recently upgraded both the Google and Facebook scripts to the latest version.

10 months, 3 weeks ago

You haven't granted any apps or websites access to your Google Account.
(image)

10 months, 3 weeks ago

You haven't granted any apps or websites access to your Google Account.
(image)

10 months, 3 weeks ago

You haven't granted any apps or websites access to your Google Account.
(image)

10 months, 3 weeks ago

You haven't granted any apps or websites access to your Google Account.
(image)

10 months, 3 weeks ago

You haven't granted any apps or websites access to your Google Account.
(image)

10 months, 3 weeks ago

You haven't granted any apps or websites access to your Google Account.
(image)

PRO10 months, 3 weeks ago

I don't understand that error message. You're seeing that at accounts.google.com? Or somewhere else?

10 months, 3 weeks ago

You're seeing that at accounts.google.com? Or somewhere else?

By the link you gave.

By the way, at least my log-in preserved in this session today, as well as others. Presuming browser issues...
I'll stay with this one here, Google try with Opera later.

10 months, 3 weeks ago

I appeared to be already logged in in Opera. I don't know if it imported logs from - Google? when installing.

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