Senior IT Support Engineer (Media)
A full-time digital job at View TV Group in Twyford
Posted 5 December 2019, 5.50am est
View TV Group produces entertainment TV and VOD content and broadcasts own and other owner’s channels on the http://kapang.com platform for smart TVs, set top box and any internet-connected / mobile devices and monetises own and customer's content through sponsorship and programmatic advertising. The group also produces and broadcasts http://rathergoodradiocom and http://vintagemusicradio.com on DAB across London and the South East and globally online an via mobile apps and streaming via the website.
This full-time role will be based in the Tywford area but will be managing systems that will be taking feeds from and broadcasting TV and radio across UK, USA, Australia, Europe and other English-speaking countries. This is a senior post where the owners of the business will look to you to think ahead and identify risk and opportunity and make things happen both internally and managing suppliers. You will be provided with direction but will be expected to conduct your responsibilities without further input other than for exception reporting.
The role is predominantly to maintain, implement, install, support and develop the company’s existing computer/communications network to ensure each of our networks meet the demands of our organization, staff, clients and suppliers. This will incorporate diagnosing, researching, troubleshooting and identifying solutions to resolve system issues across a variety of platforms to ultimately maintain a dynamic and stable system Manage more junior IT support staff as the department grows Managing relationships with suppliers relating to these responsibilities to ensure they meet SLAs Report to all key stakeholders for proper escalation of any unresolved issues to ensure corrective action is derived from directive to reach resolution
Our ideal candidate should be able to demonstrate the following: Proven experience and understanding of app implementation, integration and issue resolution for iOS, Apple TV, Android, Firestick, LG smart TV, Samsung Tizen smart TV, Android STB (must have experience on most of these to be considered) Experience of managing, maintaining and providing 1st & 2nd line support for office computer & network systems; HLS, PC, normal user packages, updates Experience of managing, maintaining and providing 1st line support for computer systems in a media environment; TV, radio, online including OTT / FM / DAB broadcast systems and audio signal chains (perfect fit if you have it) Experience of managing, maintaining and providing 1st line support for ad insertion / replacement on VOD and linear (perfect fit if you have it) Experience of working on multi-country projects, especially if UK to USA and/or Australia (not critical) Experience of writing or contributing to functional and technical specifications (not critical)
The media and entertainment sector is very active at the moment, lots going on, hence lots of opportunity. This is a fascinating industry, fast-moving, fast-growing and an opportunity to grow with the business and distinguish yourself in View TV Group.