Content/Tech Support

A full-time digital job at Acast in London
Posted 11 October 2016, 10.46am edt

In the role of tech/content support, you’ll be the primary liaison with our podcasters regarding the technical aspects of our platform. Your role will be to provide “support” in the broadest sense to both podcasters and our content department.

Key Responsibilities Specifically, the successful candidate will…

Manage onboarding and any internal issues related to UK podcasters on our technology platform. Receive and answer tech support requests via email, telephone, and social media. Navigate and gain understanding of our technical system Report to content team about user experience based on data collected and analyzed from our technology platform, and advise on strategy for the same. Report to Company about relevant industry changes affecting our Podcasters or technology platform, and advise on strategy for the same. Manage the in-house studio – booking, recording and maintaining equipment Some basic recording and audio producing duties of promotional material Characteristics In an ideal candidate we envision the following competences and personal characteristics:

Experience or interest in learning customer/tech support technology, including helpdesk ticketing software (e.g. Zendesk) Ability to prioritise workload and answer requests and queries with a polite and empathetic tone. Experience or interest in learning CRM/database software (e.g. Salesforce) Knowledge or interest in learning tech-oriented products/services, including Adobe Suite (Audition, Photoshop) & editing software (Audacity, ProTools) Basic understanding of audio recording equipment Knowledge of the UK podcast market and relevant players in the field. Structured and efficient in work Logical thinking Good problem solver Passionate about technology Fast learner and a desire to quickly gain a broad range of skills Good team player but also comfortable with taking individual responsibility Comfortable with a fast-paced work environment