ILR Head of Customer Operations
A full-time sales job at Wireless in Stoke-on-Trent, UK
Posted 6 January 2019, 11.41am est
We are Wireless, a leading UK and Irish media company, which is wholly owned by News UK and Ireland Limited. Wireless operates 32 national and local radio stations across the UK and Ireland.
These include talkSPORT, the world’s biggest sports radio station and global audio partner of the Premier League, alongside popular national digital stations talkSPORT 2, talkRADIO and Virgin Radio. From FM104 in Dublin, to 96.4 The Wave in Swansea, our local radio brands are distinguished by their connections with their local communities.
Job Title: ILR Head of Customer Operations Location: Flexible - any ILR location
We are looking for a Head of Customer Operations to lead the groups’ customer experience function, with the aim of developing a best in class customer service journey for local sales that maximises revenue. By shaping how we communicate and do business with our customers, you will directly develop best practice across our teams and shape the skills and competencies for the multi-media executive of the future. You will oversee sales support, traffic, B2B communication, business data management and sales reporting.
What we’re looking for from you:
We are looking for someone with previous experience in this kind of role in addition to sales and customer service management. You will enjoy dynamic, fast-moving environments, where you are able to take ownership and align yourself with business goals.
- Exceptional organisational skills and a keen eye for detail
- Strong commercial acumen
- A clear understanding of the media sales marketplace
- An analytical mind and demonstrable ability to solve complex problems
- A track record of building personalised relationships with stakeholders What's in it for you?
For the right person, this job represents an exciting opportunity to join a successful company and be a key player in steering its future. In addition to a competitive salary, you will also receive a performance related bonus, a car allowance, company pension scheme and all the usual tech required to be at your best.
We are an equal opportunities employer and wholeheartedly support the principle of equal opportunities for all our employees and for all applicants for employment. We oppose all forms of discrimination in the workplace.
We strive to maximise every individual’s potential to create a productive environment where everyone feels valued, and where talents are fully recognised and utilised.
This means affording equal access to any employment opportunities within the Company according to your ability, without prejudice or discrimination by reason of race, colour, nationality, ethnic or national origin, religion, belief, gender, sexual orientation, gender reassignment, marital status, disability or age.